Changes - j0ke.net Open Build Service

Changes of Revision 7

[-] [+]	Changed	otrs.spec
@@ -6,9 +6,10 @@ # Summary: The Open Ticket Request System. Name: otrs -Version: 2.2.6 +Version: 2.3.2 License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Group: Applications/Mail +URL: http://www.otrs.org/ Provides: otrs Requires: perl perl-DBI mysql perl-libwww-perl @@ -278,6 +279,7 @@ rm -rf $RPM_BUILD_ROOT %files +%defattr(-,root,root) %config(noreplace) /etc/sysconfig/otrs %config %{_apaconfdir}/otrs.conf @@ -346,6 +348,74 @@ %changelog +* Tue Sep 30 2008 Carsten Schoene <cs@linux-administrator.com> +- new release 2.3.2 + # Bug #3139 - Queue updates in the admin interface were not working with Oracle, Postgres and DB2 data bases. + # Bug #3076 - Ticket escalations based on update time were not working properly as the probably were ignored. + # Bug #3064 - Java Script Error appeared in phone and email ticket screen when "Internet Explorer 7" was used. + # Bug #3219 - It's not possible to use cache (TTL) feature for CustomerUser backends between 1-10. + # Bug #3216 - Customer Ticket search in customer panel returns links to internal articles. No permission screen appears. + # Bug #3198 - ACL is not working for services pull down in Customer Panel for creating new tickets. +- details of 2.3.1 release + * Data base- & code-improvements increase lead to a general performance gain of up to 20%. + * The support of an indexed full text search has been added. + The feature is disabled per default because additional disc space is needed. + The expected performance gain is 50%. + * Reduced reloads by using AJAX technology + * Instead of an ongoing recalculating of the escalation time during the run time, + it is only recalculated when it changes due to an event in OTRS. + It is then being stored in the ticket object which allows a direct access of + external reporting tools to the data base as well as a more efficient reporting + on escalations. This will also lead into a substantial performance improvement. + * Support of logical expressions: ticket-, customer- and FAQ- search supports logical expressions, + utilizing the AND, OR and ! operators as well as structuring expressions with parentheses. + * Search for ticket numbers by using the Browser OpenSearch feature (OpenSearch format). + * Search for ticket titles in the agent ticket search form and in the generic agent. + * Search for ticket close time in the agent ticket search form and in the generic agent. + * Expand/Collapse of articles: the article view can be expanded to display all articles at once. + The current article will remain in focus, and the preceding, or following articles will be displayed. + * Structured article tree - The article tree has been changed to a table. + * Printing of articles has been realized. + * The ticket title of linked tickets are displayed in case of a mouse over action. + * Merged tickets are displayed crossed out. + * Multiple files can be attached while moving a ticket using the ticket move mask. + * When splitting a ticket, all FreeText and Free Time data will be copied to the new ticket. + * Ticket Free Time fields can be declared as mandatory. + * A URL can be configured that takes the value of a FreeText Field and displays it as an URL link in the ticket. + * Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime. + * With OTRS 2.3 IMAP, IMAPS, and POP3S is supported to fetch mails from your MTA. + * In case of a lost password, OTRS is sending an e-mail to the user with a "password reset link". + After clicking this link the new password is sent to the user in a second e-mail. + * All agents that have a read permission on a certain queue can be selected for notification. + * An escalation view has been added that displays all tickets sorted by their remaining time to escalation. +- changes in 2.3.0 rc1 + # Added Ingres 2006 R3 database experimental support. + # Updated norwegian translation, thanks to Fredrik Andersen! + # Updated finish translation, thanks to Mikko Hynninen! + # Updated catalonian translation, thanks to Antonio Linde! + # Updated french translation, thanks to Yann Richard! + # Updated persian translation, thanks to Amir Shams Parsa! + # Fixed Bug #2712 - Emails of a POP3 or IMAP box got deleted/lost independently of their actual processing status. A safety check has been implemented, that prevents e-Mails from getting lost. + # Fixed Bug #3098 - Ticket number search in the new link mask does'nt work correctly. '' at the beginning and the end of a search string was added automatically. + # Fixed Bug #3012 - Statistic module was probably not accessible. It failed with a message "Got no UserLanguage". + # Fixed Bug #3066 - Login after initial setup sometimes failed. The new CPAN module XML::Parser::Lite crashed if XML::Parser was'nt installed, so the creation of config files (based on XML files) were denied. +- changes in 2.3.0 beta4 + # Fixed bug #3053 - AJAX functionality within the ticket interface wasn't working properly when the cookies support was disabled in the browser. + # Fixed bug #3046 - Creating a new Phone- or Email-Ticket in the agent interface required to click twice on the "create" botton. + # Fixed bug #3047 - Once assigned it wasn't possible to reset services and slas to the option >none< in the AgentTicketNote screen. + # Fixed bug #2960 - OTRS update script "scripts/DBUpdate-to-2.3.pl" failed if there existed no config file (ZZZAuto.pm). The script now creates a new file if there is no existing config file (ZZZAuto.pm) found. + # Fixed bug #3029 - Search results in the agent interface of linkable objects were not sorted correctly. + # Fixed bug #3030 - If the same linked ticket was linked again the user didn't get the intended error message in the web interface. + # Fixed bug #3034 - The "Article sort order" in the Ticket Zoom screen wasn't working properly while using the new Expand/Collapse feature. + # Fixed bug #3059 - New ticket fulltext search feature wasn't working properly because of a missing "article_search" table in .sql create scripts. +- changes in 2.3.0 beta3 + # Fixed bug# 1565 - A responsible Agent wasn't updated when a new phone or e-mail ticket was created. + # Fixed bug# 2957 - Merged ticket wasn't shown as 'canceled' in the linked objects table. + # Fixed bug# 2969 - Users were unable to pass the login screen, error message: 'undefined value as a HASH reference at Kernel/System/Ticket/ IndexAccelerator/RuntimeDB.pm line 57'. + # Fixed bug# 2979 - Agents were unable to work on tickets, even with rw permissions error message: "no permission". + # Fixed bug# 2980 - Every time when IMAP or IMAPs was executed, Agents got a cron email (message: 'use of uninitialized value in numeric gt (>) at') + # Fixed bug# 3005 - AJAX functionality in the phone and email ticket mask wasn't working for Service and SLAs. + * Mon May 12 2008 Carsten Schoene <cs@linux-administrator.com> - modified for cross-distribution build
	Added	otrs-2.3.2.tar.bz2 ^