Meta Configuration of Package otrs

<package name="otrs" project="home:netmax">
  <title>The Open Ticket Request System.</title>
  <description>The Open Ticket Request System (http://otrs.org/) is a web based ticket system.

Feedback: feedback@otrs.org

Authors:
--------
  Carsten Gross &lt;carsten at siski.de&gt;
  Christian Schoepplein &lt;cs at otrs.de&gt;
  Franz Breu &lt;breu.franz at bogen.net&gt;
  Fred van Dijk &lt;fvandijk at marklin.nl&gt;
  Lars MÜLLER &lt;lars at m5r.de&gt;
  Nicolas Goralski &lt;ngoralski at oceanet-technology.com&gt;
  Richard Kammermayer &lt;rk at otrs.de&gt;
  Stefan Rother &lt;sr at otrs.de&gt;
  Thomas Raith &lt;tr at otrs.de&gt;
  Vladimir Gerdjikov &lt;gerdjikov at gerdjikovs.net&gt;
  Martin Edenhofer &lt;me at otrs.de&gt;

OTRS is an Open source Ticket Request System with many features to manage
  customer telephone calls and e-mails. It is distributed under the GNU
  General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD,
  OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer
  them with a team of agents? You're going to love the OTRS!

Feature list:

Web-Interface:
    - Agent web interface for viewing and working on all customer requests
    - Admin web interface for changing system things
    - Customer web interface for viewing and sending infos to the agents
    - Webinterface with themes support
    - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
       Finnish, French, German, Italian and Spanish)
    - customize the output templates (dtl) release independently
    - Webinterface with attachment support
    - easy and logical to use

Email-Interface:
    - PGP support
    - SMIME support
    - MIME support (attachments)
    - dispatching of incoming email via email addess or x-header
    - autoresponders for customers by incoming emails (per queue)
    - email-notification to the agent by new tickets, follow ups or lock timeouts

Ticket:
    - custom queue view and queue view of all requests
    - Ticket locking
    - Ticket replies (standard responses)
    - Ticket autoresponders per queue
    - Ticket history, evolution of ticket status and actions taken on ticket
    - abaility to add notes (with different note types) to a ticket
    - Ticket zoom feature
    - Tickets can be bounced or forwarded to other email addresses
    - Ticket can be moved to a different queue (this is helpful if emails are
       for a specific subject)
    - Ticket priority
    - Ticket time accounting
    - Ticket merge feature
    - Ticket ACL support
    - content Fulltext search

System:
    - creation and configuration of user accounts, and groups
    - creation of standard responses
    - Signature configuration per queue
    - Salutation configuration per queue
    - email-notification of administrators
    - email-notification sent to problem reporter (by create, locked, deleted,
       moved and closed)
    - submitting update-info (via email or webinterface).
    - deadlines for trouble tickets
    - ASP (activ service providing) support
    - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
    - Ticket number format free setable
    - different levels of permissions/access-rights.
    - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
    - user authentication agains database or ldap directory
    - easy to develope you own addon's (OTRS API)
    - easy to write different frontends (e. g. X11, console, ...)
    - own package manager (e. g. for application modules like webmail, calendar or
       filemanager)
    - a fast and usefull application

SuSE series: ap</description>
  <person userid="hostmaster" role="bugowner"/>
  <person userid="hostmaster" role="maintainer"/>
</package>